Skype PBX, IVR, voicemail, auto-attendent
An advanced, yet simple-to-use telephone tware answering machine for your voice ...
Terrasoft Call Center provides tools for registration and analyzing of incoming ...
All the features you''d expect are supported: call monitoring and logging. Caller ID with pop-ups and voice alerts. and conversation recording. Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls. even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesn''t require an extra speaker attached to the modem. Lastly. Advanced Call Center looks just as great as it works!. .
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U. Federal Trade Commission''s Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC''s Safe Harbor requirement for collecting and maintaining dropped-call reports. accidental rule violations. Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers. and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance.
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports. accidental rule violations. Call Center Manager speeds effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers. and easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance.
agent management , agent monitor , call center , call center management , call center report , call center software , contact center , contact center software , telemarketing software , predictive dialer , FTC s Safe Harbor requirement
Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls. redirecting incoming calls to selected Terrasoft CRM users. process calls from different contacts according to the established rules. .
Feature rich Internet enabled helpdesk and call center center software with full support for both MS Access and SQL databases .
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant. call recording and personalized voicemail capabilities - and a lot more as well. Visual Call-Flow Menu Builder 3). Call Recording 5). Call Transfer 6). Internal Call Transfers between Agents/Staff Members 7). Call flow - set your opening hours 8). Call Queueing 10). .
New Call Center features simplify lead transfer from Call Center to the sales department.
Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call centers.
Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues.
Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care. .
Comprehensive trouble ticket tracking software for help desks and call centers.
Perfect for call centers, small offices (attorneys, dentists, doctors, consultants, etc.
323<->SIP Proxy * SIP session border controller * SIP router * SIP registration server * IAX server and/or client * IP Telephony server and/or client * Call center server * IVR engine * Prepaid and/or postpaid cards system . .
# Records hundreds of PC desktop screens in call centers and back offices.
Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments.