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Jitbit Help-Desk - customer support and knowledge-base software based on ASP.NET...
EMAGINETIX HelpDesk is a web based helpdesk application designed to help your company manage customer support issues. Our online helpdesk application allows you to successfully control your customer service and support call tracking. EMAGINETIX HelpDesk is currently available for FREE for a year. com/helpdesk. .
FastRequest HelpDesk- Workorder. Web form and HelpDesk software. FastRequest HelpDesk is the first Work Order software or help desk software to allow the creation of customized Web forms or online service request (Checkbox. Drop-down List). You can create your own service requests form customized within a few minute without any programming. Rapid and easy to use. FastRequest HelpDesk also allows you to define in a few clicks the tasks to be carried out. the periodic and deferred tasks. The many reports and statistics generated by FastRequest HelpDesk provide you a powerful tool for the management of your work and time. With FastRequest you will be able henceforth to manage the time of the employees. services etc. FastRequest HelpDesk allows you to create an unlimited number of services (maintenance of real estate. the FastRequest HelpDesk server is autonomous. .
Jitbit HelpDesk - customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk solution ("ticket system"). designed to deliver outstanding customer service to your clients. Jitbit HelpDesk tracks and handles your customers'' issues and saves your technicians'' time. .
iKode Helpdesk X is a free and easy to use help desk software and email management software that will help you to ensure unmatched customer support and assistance for your clients. With iKode Helpdesk x you can set up a web based support ticket system easily for your website to deliver excellent customer service. .
HelpDesk lite is a powerful. easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite. you''ll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation. and more. HelpDesk lite is opensource software released under GNU General Public License. The are a number of advantages that opensource code offers over closed source: * Security: Access to source code makes it easier to detect security flaws in software * Customization: Open source applications may be customized by anyone with the requisite skill * Restriction: Open source applications can be used without any restrictions (users. servers count) HelpDesk lite requires Lotus Notes/Domino version 6 or higner. .
HarePoint HelpDesk for SharePoint allows to build a helpdesk system in SharePoint 2010 environment. The helpdesk is designed especially for SharePoint and it is ready-to-use right out-of-the-box. A deployed HarePoint HelpDesk provides a special helpdesk website template. which can be used to create the required number of support service''s sites. The product provides all necessary settings for creation of the desired processing cycle for the user requests: from selecting the required data types for the trouble tickets to configuring notifications and alerts for the helpdesk users and staff. Other key features of the product include: request processing logic is based on SharePoint declarative workflows; wide collaboration possibilities for helpdesk staff; processing of web. email or phone requests; deep integration with corporate email; fully customizable ticket forms; graphic reports and dashboard for helpdesk staff performance monitoring. The product licensing is very simple and efficient; it is based on the WFE server number and does not require any additional payments for the subscription. the number of helpdesk operators. or the number of service requests processed. .
An ITIL guided helpdesk with integrated asset tracking. analyze and assist in the resolution of helpdesk issues. Monitor mailboxes and public folders and automatically process incoming emails to support cases. assign technicians on the fly and enforce service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails. it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. With the inbuilt statistics. enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service. To sum up. SupportCalls improves the efficiency of your helpdesk to enable faster response time and higher productivity for your organization at lower operating costs. After all. the bottom line for your helpdesk team is for your end-users to receive better and timely service. .
Less involvement of IT staff Password reset requests form a substantial part of all helpdesk calls. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved. They do not have to wait until the helpdesk can service their requests. This will drastically reduce both user downtime and the number of calls to the Helpdesk. Imagine the consequences if an employee calls the Helpdesk for a password reset request. pretending to be the senior financial officer John Smith. How does it work? Self Service Reset Password Management is based on the principle that an end-user can reset his own password. without involvement of the helpdesk.
Bellerophon Helpdesk automates many aspects of call management. not weeks - and is affordable for organisations that need a quick start in service management. BELLEROPHON HD is built on the same BELLEROPHON EMS II platform as our more comprehensive enterprise solution. Organisations that have a helpdesk requirement today can be confident of investing in a solution that can grow as business needs change. BELLEROPHON HD Helpdesk software automates many aspects of call and trouble ticket management.
An automated issue tracking and ticketing system for one person helpdesk. Personal Helpdesk provides you with all the necessary tools to log. analyze and assist in the resolution of helpdesk issues right in your Outlook. Supports enforcement of service level agreements (SLA) in line with ITIL guidelines. .
FastRequest HelpDesk- Workorder, Web form and HelpDesk software.
You can use LBE Web Helpdesk on the Internet. an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation. without forcing you to change the way you work. Our customers tell us that one of the major reasons they chose LBE Web Helpdesk is they found it very easy to understand and learn how to use it. Easy to set up:- No need for an expensive on-site visit from us to install LBE Web Helpdesk. Scalable:- LBE Web Helpdesk can be used with the supplied Access database. Microsoft Sql Server or Oracle. Integrates with our other Helpdesk Systems:-Both LBE Desktop Helpdesk and LBE Web Helpdesk can share the same database. .
Jitbit HelpDesk is a hosted web based help desk app offered using "software as a service" model. Jitbit HelpDesk tracks and handles your customers'' issues and saves your technicians'' time. Try our hosted web based helpdesk software. .
Feature rich Internet enabled helpdesk and call center center software with full support for both MS Access and SQL databases .
Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR). end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. JSSPR lowers end-user downtime. end-users no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost password. It raises helpdesk efficiency. the staff now has more time to focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. com/product/self-service-reset-password-management/index. .